Communication Service Providers (CSPs) today must tackle multiple challenges to provide seamless global services to customers. Some of the critical questions CSPs must answer to run a profitable and efficient global service through a network of partners, include:
- How to meet the changing expectations of the new generation of customers?
- How to manage multiple partners within a CSP’s ecosystem?
- How to increase the level of automation in the internal network and at the inter-carrier level?
- How to quickly and easily reconcile billing between multiple partners in an environment where 100,000s of transactions need to be tracked?
Amartus has developed a solution that allows CSPs to deploy open standards-based APIs and automate inter-carrier services interfacing to their existing infrastructure without the huge effort required to mediate between every proprietary API used by every single partner. Together with this, the blockchain technology is used for accurate billing. Using open standard APIs, the solution allows E2E dynamic services by automating order management and trouble ticketing. The blockchain technology automates the reconciliation of inter-carrier transactions, guaranteeing the accuracy of the settlements between the parties.
The Problem. How to Create a Global Multi-Provider Network?
Imagine two operators, UScom and UKcom, that provide independent connectivity to their respective customers. They also want to sell each other’s services for example, when an enterprise customer requires connectivity between two offices in the USA and UK. Each partner needs to share information to set up services across the two networks and doing this manually will result in a long service activation process, typically 6 to 8 weeks. As each side has their own independent BSS environment, integrating each sides proprietary APIs to add automation will be time-consuming and costly. The second challenge is how to reconsolidate thousands of transactions generated for a final settlement figure and shorten the lengthy process of sharing each other’s independent records and having to agree on the discrepancies.
The Solution. Amartus Gateway with Blockchain Platform
The Amartus Gateway easily converts each of the partner’s propriety APIs to an open standard API. This allows each side to interconnect without the problem of integrating each sides proprietary APIs, every time they partner with a new Service Provider. To address the issue of payment reconciliation, the Amartus Blockchain platform is used to provide accurate, shared, trusted and secure ledger, using the agreed pricing from the Service Agreement. Now, with this shared and trusted ledger, reconciliation is no longer a long process of agreeing on discrepancies and trying to accommodate the other side’s claims.